FreeRelay services are free and are designed to provide services to the hearing impaired and hard of hearing community. You are free to refer customers to us or recommend your relations or friends to use our service 24 hrs a day.
Free Relay allows people who have difficulty hearing or speaking to communicate with anyone in the world through an Internet connection. Free Relay is accessed using a computer and the Internet, rather than a TTY and a telephone. So individuals who use Free Relay do not need to invest in a TTY; they simply use the computer to communicate. When conversing over Free Relay, people who are deaf, hard of hearing, or have difficulty speaking can participate in a conference call or go online while holding a conversation.
Unlike traditional TRS, where a TTY user contacts a TRS center via telephone lines and the communication assistant (CA) at the TRS center calls the receiving party via voice telephone, the first leg of an Free Relay call goes from the caller’s computer, or other Web- capable device, to the Free Relay Center via the Internet. The relay site is usually accessed via a Web page. The second leg of the call, as with traditional TRS, is from the CA to the receiving party via voice through the public-switched telephone network. The CA can also accept Free relay calls from persons with hard-to-understand speech and repeat the calls in an easily understandable form for the called party.
Telecommunications Relay Service (TRS) permits persons with a hearing or speech disability to use the telephone system via a text telephone (TTY) or other device. Now TRS users are only a mouse click away from a new TRS option. All they need is a connection to the Internet and they can use Internet Protocol (IP) Relay. Free relay services are free, for their service no need to pay anything…
